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Privacy Policy

This Privacy Policy describes how Hand-Drawn Memories ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our website and services. We are committed to safeguarding your privacy and ensuring the security of your information.​

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Information We Collect

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When you interact with us, we may collect the following types of information:

  • Contact Information: This may include your name, email address, and mailing address, which you provide when requesting a quote or communicating with us.

  • Photo Submissions: You'll provide us with photographs that you wish George to draw. These photos may contain images of individuals, pets, or properties.

  • Drawing Preferences: You'll provide descriptions and specifications for the desired drawing, including any specific elements from the submitted photo you want included or excluded.

  • Payment Information: When you make a purchase, we collect necessary payment details through secure payment processors. We don't store sensitive credit card information on our servers.

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How We Use Your Information

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We use the information we collect for the following purposes:

  • To Provide Our Services: We use your photos and drawing preferences to create your custom pencil drawing. Your contact information helps us communicate with you about your order, provide quotes, and facilitate the drawing process.

  • Order Fulfillment: To process your requests, complete your custom drawing, and arrange for delivery of the finished artwork.

  • Communication: To respond to your inquiries, provide customer support, and send you updates regarding your order.

  • Negotiation and Pricing: To understand the scope of your requested drawing and negotiate a fair price for George's artistic services.

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Information Sharing and Disclosure

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We are committed to protecting your privacy. We will not share any of your personal information, including your contact details, payment information, or submitted photos, with any third parties outside of Hand-Drawn Memories, except as explicitly outlined below or as required by law.

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Exception for Portfolio and Marketing Use (with your permission):

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To showcase George's artistic talent and inspire potential new customers, we maintain a portfolio section on our website and may use other marketing channels. With your explicit consent, we may use the photo you submitted (which may be cropped to focus on the drawn subject) and the resulting drawing in our online portfolio, on social media platforms, in promotional videos (e.g., YouTube), and in other marketing and promotional materials.

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Additionally, if you grant us permission to use your photo and drawing in our portfolio, we may ask for and, with your explicit agreement, include the first name(s) of any people or pets depicted in the drawing as a title for the artwork in our portfolio (if no specific name is provided, we may use a generic descriptive title such as "Customer's Portrait," "Beloved Pet," "Client's Home," or "Customer's Dog #1"). This helps personalize the portfolio piece while maintaining your broader privacy.

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Your decision to grant us permission for portfolio and marketing use is entirely optional and and will not affect the quality of service you receive for your drawing.

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Data Security

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We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers and encryption to safeguard your data.

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Your Choices and Rights

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  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

  • Consent Withdrawal: You can withdraw your consent for us to use your photo and drawing in our portfolio and marketing materials at any time by contacting us.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page.

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Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@handdrawnmemories.com.

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